Return Policy

Please email us at support@nurturewhatmatters.com and nurturewhatmatters@gmail.com before returning or exchanging any product so that we can issue a return authorization number for that product(s). This is to ensure that your return is processed accurately and so that we can provide you with our warehouse address to ship the product(s) back to.

 

To ensure a smooth return process, please follow these guidelines:

•         Use a traceable service that allows you to follow your shipment like: USPS, UPS, FedEx, etc.

•         Include your order number, name, address, phone number, email address, and return authorization number on what is sent back to us.

•         We recommend returning your items promptly for faster processing.

 

If you encounter any difficulties during the return process, please don't hesitate to contact us @ support@ nurturewhatmatters.com.

 

All items must be returned in salable condition and in the original packaging for a full refund minus shipping cost. Due to health regulations, items such as towels, personal care products, and cosmetics are not returnable. Special order items cannot be returned as they are ordered or are made just for you. In addition, all sales on discontinued or clearance, final sale and/or closeout items are final and are not returnable. If you have any questions regarding whether a product is returnable, please contact us prior to placing your order at support@nurturewhatmatters.com Refunds will be issued minus the shipping cost for all items that are returned to us. The refund will be returned in the original method that the item(s) were purchased. Please allow up to 10 business days for this process to be completed after we receive the returned merchandise. Please note that it can take a billing cycle or 2 for your credit card or payment provider to show the credit card refund, but hopefully that will be the exception not the rule.

 

 

Wrong, Defective or Damaged Items:

We understand receiving the wrong item can be frustrating, and we sincerely apologize for this mistake. To swiftly resolve this issue, please provide your order number and snap a picture of the product(s) and forward us over an image of the wrong item. Rest assured, we'll cover the return shipping cost and send the replacement at our expense within 15 business days after you notify us. Please contact us at support@nurturewhatmatters.com to obtain a return authorization number and return postage.

 

If you receive an item that is damaged or defective, we apologize for the inconvenience in advance. Please contact us at support@nurturewhatmatters.com to obtain a return authorization number (RA#) and return postage within 15 business days of receipt of product(s) to you. We will replace the damaged item(s) or refund your full purchase price, upon receipt of the damaged or defective item(s). Please note that we regret being unable to refund the original shipping cost.

 

*Final Sale/Discontinued/Clearance items/products are non-refundable. *